Stay safe on DomuHQ: scams, reporting, and blocking

What DomuHQ does

• Identity verification with a government ID and selfie; every card shows Verified or Unverified.
• Listing review before a listing goes live, and a Verified badge on listings whose ownership documents were checked.
• Report and Block on every profile, listing, and conversation, reviewed by the trust and safety team.
• Sign-in alerts (New Device Login) so you notice if someone else uses your account.

Scam red flags

• A deposit or first rent requested before a viewing.
• Pressure to decide tonight because "three others are interested".
• Pushing you to WhatsApp or email before you have met.
• Rent 30% or more below the market for the area and layout.
• Payment by international wire, gift cards, or crypto.
• A host who cannot answer basic questions about the flat.

Two or more of these together: walk away and report.

Meeting safely

View the property in person before any money changes hands. Meet a new roommate in a café first. Tell someone where you are going. If a viewing feels wrong, leave; there are other flats.

Reporting

From a conversation or a profile use the menu and choose Report, or on a listing tap Report it at the bottom of the page: pick a reason (Harassment, Spam, Scam or fraud, Inappropriate content, Impersonation, Safety concern, or Other), describe what happened, and attach screenshots if you have them. For anything else go to Profile, Help & Support, Report a Problem, choose the topic (Safety & Trust, Billing & Subscription, Account, Property or Listing, Technical Issue, Feedback & Ideas, Something Else), add a subject and message, and tap Send request. You get a support request you can follow under Help & Support, Support requests. The person you report is not told who reported them.

Blocking and unmatching

Block User in the conversation menu stops all contact: the person cannot message you, see you in matches, or apply to your listing. Unmatch removes the connection without blocking. Both are separate from reporting; do whichever combination fits.

If you already paid a scammer

Report on DomuHQ right away, contact your bank within 24 hours (recent transfers can sometimes be reversed), and file a report with the Czech police (158). We provide the platform records the police ask for.