DomuHQ Help Center
How can we help?
Step-by-step guides, troubleshooting, and answers for renters, hosts, roommates, and squads.
Browse by topic
Getting Started
3Set up your account, complete your profile, and take your first steps on DomuHQ.
BrowseProfile & Verification
2Build a complete profile, verify your identity, and earn the verified badge.
BrowseFinding a Home
3Search listings, use filters, schedule viewings, and submit applications.
BrowseRoommate Matching
2Take the personality quiz, understand match scores, and find compatible flatmates.
BrowseSquads
4Create a squad, invite members, and apply for properties together.
BrowseListings & Properties
7Create listings, add photos, set prices, and keep your properties up to date.
BrowseApplications & Tenants
3Review tenant applications, accept or reject, and request additional documents.
BrowseMessages & Communication
2Direct messages, application chat, do's and don'ts.
BrowsePayments & Subscriptions
1DomuBasic, Plus and Pro tiers; payment methods, invoices, refunds.
BrowseTrust & Safety
2Verification, scam prevention, reporting issues, what to do if something feels wrong.
BrowseAccount & Settings
1Password, email, notifications, language, deleting your account.
BrowseTroubleshooting
2Common issues, error messages, and how to get further help.
BrowseViewings & Tours
1Schedule viewings, prepare for them, and follow up after.
BrowseNotifications & Alerts
1Manage email, push, and SMS notifications across DomuHQ.
BrowseData & Privacy
2Export your data, delete your account, and understand what DomuHQ stores about you.
BrowseCreate your DomuHQ account
Sign up on the web or in the iOS app with email, Google, or Apple, confirm the verification code, pick what you are here for, and set up your first profile.
More articles
Squad roles, settings, and payment split
How a Squad Admin promotes or demotes members, removes people, edits Squad Settings, and records how the rent is split between members (even or weighted).
Agency quick start: from invitation to first listing
The checklist for a newly registered agency: finish setup, verify the business, invite agents, publish the first listings, and connect your CRM. About an hour end to end.
Agencies: dashboard, agents, seats, and CRM connection
How a real-estate agency runs on DomuHQ: the owner completes setup on the web, invites agents into seats, watches the portfolio on the Agency overview, and can connect a Sreality-compatible CRM to publish listings automatically.
Apply as a Squad and track the application
A Squad applies to one listing as a team after a property vote. The host sees every member; the tracker shows per-member progress for signing and payment.
Bulk-upload listings from a spreadsheet
Host Premium and Host Enterprise can create up to 50 draft listings from one .xlsx file: download the template, fill one row per listing, upload, review the validation, create drafts, add photos, submit for review.
Choose a professional host plan: Host Pro, Host Premium, Host Enterprise
One spare room fits the personal Host role on DomuPlus. Several properties need Host Pro (1 to 3 listings), Host Premium (up to 10, bulk upload, team tools) or Host Enterprise (unlimited, custom pricing). Free until 2027.
Plans: DomuBasic, DomuPlus, DomuPro, and the free period
Every plan is free until 2027. What DomuBasic, DomuPlus (299 CZK/month), and DomuPro (699 CZK per 3 months) include, how to switch, cancel, and where invoices live.
Complete your profile and get the Verified badge
Raise your Profile Score with a real photo, a bio, lifestyle details, and photos, then verify your identity with a government ID and a selfie to earn the Verified badge.
Contact a host, apply, and withdraw an application
Applying on DomuHQ is a conversation first: Contact the host from the listing, ask what you need, then Apply for Apartment from the chat header. One tap sends your profile and application template.
Create a Squad
A Squad is a group of 2 to 8 people who look for housing together. Pick Private, Open, or Semi-Open, set the budget and move-in window, add tags and application questions, and invite people from your matches.
Create a listing: the 7-step wizard
Property Details, Location Setup, Pricing, Features & Utilities, Policies & Rules, Photos & Media, Verify Documents. What each step asks, what is required, and what happens after Publish listing.
Export or delete your DomuHQ data
Request a JSON or PDF export of everything DomuHQ holds about you from Data & Security, and delete your account from the Danger Zone in Preferences.
Find roommate matches and connect
Browse your Top Compatibility Matches, filter Discover by budget, location, lifestyle, and verification, open a profile, tap Say Hello, and take it to chat once they accept.
Get the DomuHQ app for iPhone
DomuHQ is on the App Store. Same account as the web, push notifications for messages and requests, Face ID or Touch ID sign-in, and English or Czech.
Join a Squad, vote, and suggest apartments
Browse squads in Explore, Join or Request to Join, answer the application questions, then use the squad page to chat, suggest apartments, and vote.
Listing review, the Verified badge, and listing statuses
What In Review, Published, Reserved, Rented, Suspended, Verification Failed, and Re-upload Required mean, and how the Verified badge is earned.
Manage listings: edit, availability, drafts, public link, delete
The Manage tab is the host dashboard: Properties, Requests, Applications. Each listing card has Listing Details, Manage Schedule, and Copy public Link; from the details page you edit, set availability, or delete.
Manage your notification preferences
Which notifications DomuHQ sends, how to switch each type on or off in Preferences, and how push permission works on the web and on iPhone.
Messages: conversations, requests, and chat actions
How the Messages tab is organised, what the filter chips mean, what the property chat header can do, and how to archive, pin, mute, block, or report a conversation.
Roommate, Renter, or Host: switching roles
One account, up to three profiles. What each role does, how the role switcher at the top of your Profile works, and what changes when you move to a professional host plan.
Your Profile tabs: My Hub, Preferences, Data & Security, Legal, Help & Support
A map of the Profile page: where your plan and verification live, how to change language, theme, and notifications, where to change your password or export your data, and where to get help.
Real-time message translation between Czech and English
Turn on Auto-translate Messages and incoming Czech (or English) messages appear in your app language, with the original one tap away.
Renting in the Czech Republic: what expats should know
The Czech rental market has its own rules: deposit caps, lease formats, layout codes, and which documents matter for residency. A practical primer.
Handle requests and review applications as a host
Connection, viewing, and application requests all arrive under Manage, Requests. Open the applicant, check the Verified badge and their answers, request documents if needed, then Accept Application or Reject.
Save listings into collections and compare them side by side
The heart saves a listing; Saved keeps them in collections you name; Compare shows up to four listings in one table.
Schedule and manage viewings
Hosts set a weekly availability schedule per listing; renters book a slot from the chat with Schedule a Viewing; both sides confirm, reschedule, or cancel from Requests and the chat.
Search listings and read a property page
Where listings live, how the filters work, what a listing card and property page tell you, and what Contact and Details do.
Sign the rental contract: DigiSign, in-app signature, or upload
The host uploads the contract and picks how it gets signed: electronically through DigiSign (BankID or SMS code, Host Pro and above), signed in the app, signed manually and uploaded, or in person.
Stay safe on DomuHQ: scams, reporting, and blocking
Never pay before you have seen the place and met the host, keep the conversation on DomuHQ, and use Report and Block the moment something feels off.
Suggest a feature or report a problem
Three channels: Report a Problem and Send Feedback in the app, support@domuhq.cz for account questions, and feedback.domuhq.cz for feature requests everyone can vote on.
The compatibility assessment: how match scores work
20 questions drawn from a bank of 110, based on the Big Five personality model, plus your lifestyle answers. Together they produce the match percentage you see on every roommate card.
Track your application from accepted to move-in
After a host accepts you, Track Application shows every step from lease to move-in, with a button when it is your turn. Here is the exact pipeline for each listing type.
Troubleshooting: common issues and fixes
Quick fixes for missing verification codes, sign-in problems, locked features, few matches, missing buttons, stuck applications, and photo uploads.
Verify your business with IČO
Professional hosts and agencies verify the business once with their 8-digit IČO; after that every listing they publish carries the Verified badge automatically.
Your GDPR rights on DomuHQ
DomuHQ runs from the Czech Republic and complies with EU GDPR. Your rights: access, rectification, erasure, restriction, objection, portability, withdraw consent, complain to the regulator. Here is how to use each one.