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Troubleshooting

Suggest a feature or report a problem

Three channels: Report a Problem and Send Feedback in the app, support@domuhq.cz for account questions, and feedback.domuhq.cz for feature requests everyone can vote on.

3 min readBeginnerEveryoneUpdated September 7, 2026

Which channel

  • Safety issue (scam, harassment, fake listing): Report on the profile, listing, or conversation, or Help & Support, Report a Problem. Reviewed within 24 hours.
  • Bug or something broken: Report a Problem with a screenshot and what you expected. Or email support@domuhq.cz with the page URL and your device.
  • Account question (billing, verification stuck, change of email): support@domuhq.cz from the email on your account so we can find it.
  • Feature request or idea: Send Feedback in the app, or better, post at feedback.domuhq.cz.

Support requests

Every report or feedback you send creates a support request. Help & Support, Support requests lists them with a status (Open, In progress, Pending, Resolved, Closed) and the team's replies; answer there instead of opening a new one.

The public feedback board

feedback.domuhq.cz is where product ideas live. Search first; if someone already asked, vote instead of posting again. Posts get a status as they move: Planned, Started, Completed, or Declined with a reason. You are notified when something you posted or voted for changes.

Writing a request that gets built

  • Title: the noun, not the ask. "Dark mode" beats "could you please add a dark mode".
  • The problem you are solving in one or two sentences. We rank by problem, not by idea.
  • Who else it helps: renters, hosts, squads, expats.
  • A screenshot if it is about a screen.

Step-by-step

  1. 1

    Open Help & Support

    5 seconds

    Profile, then the Help & Support tab.

    Help & Support tab with Report a Problem and Send Feedback
  2. 2

    Pick Report a Problem or Send Feedback

    2 minutes

    Report a Problem for bugs and safety: pick the topic (Safety & Trust, Billing & Subscription, Account, Property or Listing, Technical Issue, Feedback & Ideas, Something Else), add a subject and message, and Send request. Send Feedback for ideas.

  3. 3

    Follow the request

    ongoing

    Help & Support, Support requests shows the status and replies.

  4. 4

    Post ideas publicly

    2 minutes

    Go to feedback.domuhq.cz, search, then post or vote.

Frequently asked questions

  • Will I get a reply?

    Support requests always get one. Public feedback posts get a status change and, for the strongest ones, a reply from the team.

  • Can I post anonymously on the feedback board?

    You need an account on the board to post or vote, so we can prevent spam; you can pick any display name.

  • How do I reach the founders?

    The feedback board is read by the founders. For a private conversation, email contact@domuhq.cz.

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