Troubleshooting: common issues and fixes
Quick fixes for missing verification codes, sign-in problems, locked features, few matches, missing buttons, stuck applications, and photo uploads.
I did not get the verification code
- Check spam and Promotions. Codes can take a few minutes at peak times.
- Confirm the email or phone number is right; edit it on the previous screen if not.
- Tap Resend. Only the newest code works.
- Still nothing after 30 minutes: support@domuhq.cz with the email you used.
I cannot sign in
- Use the method you registered with (email and password, Google, or Apple). They are separate accounts.
- Forgot Password? on the sign-in screen sends a code; set a new password that meets the five rules.
- A New Device Login notification is normal when you sign in on a new phone or browser.
Say Hello, Apply, Squads, or Compare is locked
These need DomuPlus or above and, for connecting and messaging, a verified identity. Every plan is free until 2027: Profile, My Hub, Manage Subscription, pick DomuPlus. Then My Hub, Verify Now.
I have very few matches
- Finish the compatibility assessment and the lifestyle answers (Profile Score above 70 helps).
- Widen Filters: budget range, location, move-in timeframe.
- Add a photo; profiles without one are shown less.
The Join button on a squad is missing
Semi-Open squads show Request to Join instead; Private squads are invitation-only and do not show in Explore.
The host does not reply
A connection request must be accepted before the host can write back. Give it a day, then try another listing. Hosts who never reply hurt their own ranking.
My application is stuck
Check whose turn it is on Track Application. If it is the host and nothing happens for days, send a message; if that fails, support@domuhq.cz with the listing name.
Photos will not upload
- Maximum 10 MB per image; JPG, PNG, or WebP on the web.
- On a slow connection wait for the progress to finish before leaving the page.
- Listing photos need at least 3 per space.
Notifications do not arrive
Web: allow notifications for domuhq.cz in the browser, then turn on Browser push notifications in Preferences. iPhone: Settings, Notifications, DomuHQ, Allow. Then check the per-type toggles in Preferences.
I keep getting logged out on the web
Privacy extensions or strict tracking protection can clear the session cookie. Allow domuhq.cz in the browser's exceptions.
Something else
Profile, Help & Support, Report a Problem, with a screenshot and what you expected. See Suggest a feature or report a problem.
Frequently asked questions
Is there a status page?
Not yet. The DomuHQ thread in Messages carries maintenance notices, and feedback.domuhq.cz shows known issues.
I think my account was hacked.
Change your password from Data & Security, then email support@domuhq.cz with the subject URGENT. We freeze the account and check recent activity.
I deleted my account by mistake.
Deletion cannot be undone. Sign up again with the same email to start fresh.
Related articles
Suggest a feature or report a problem
Three channels: Report a Problem and Send Feedback in the app, support@domuhq.cz for account questions, and feedback.domuhq.cz for feature requests everyone can vote on.
BeginnerComplete your profile and get the Verified badge
Raise your Profile Score with a real photo, a bio, lifestyle details, and photos, then verify your identity with a government ID and a selfie to earn the Verified badge.
BeginnerPlans: DomuBasic, DomuPlus, DomuPro, and the free period
Every plan is free until 2027. What DomuBasic, DomuPlus (299 CZK/month), and DomuPro (699 CZK per 3 months) include, how to switch, cancel, and where invoices live.
Beginner